RESPONSIBILITIES

• Establish regular, recurring synchronization meetings with higher headquarters and other strategic Air Force Network Operations units
• In collaboration with AFDW/A6, develop strategies for to ensure Air Force National Capital Region (AFNCR) users have necessary information technology tools to meet operational requirements
• Provide data analysis including extraction, transformation, loading, and running reports and queries of associating performance data and metrics against applicable performance measures
• Develop data-driven strategic briefs for both contract and government stakeholders.
• Work with service delivery managers to enable continuous process improvement of the underlying processes for service execution, fulfillment, and delivery are operating effectively and efficiently to meet stakeholder desired mission end state
• Support special projects aim at enhancing or improving service delivery and customer experience.
• Collaborate across the program in support of an overarching quality management function across all teams and work centers to include managed print services
• Assist the Strategic Operations Manager by providing onsite support and consultation to in-need work centers to drive efficiencies to remediate performance deficiencies
• Assist the Strategic Operations Manager and Problem Management team identify negative service trends and aid in solution development
• Assist the contract UX Manager, augmenting the Government staff, in building and updating the AFNCR ITS Service Catalog
• Assist the contract UX Manager with Quality of Service (QoS) initiatives, coordinating with higher-level organizations such as the Cyberspace Capabilities Center, Air Force Lifecycle Management Center, and Chief Information Office
• Assist UX Manager in the development and sustainment of the AFNCR customer-facing, electronic Service Catalog
• Engage stakeholders and customers to ensure the customer-facing services are effective and user-friendly

REQUIRED QUALIFICATIONS

• Requires an active DoD Secret clearance.
• Requires a BA/BS degree with 8+ years of prior relevant experience or a Masters degree with 6+ years of prior relevant experience and 4+ years of experience supervising or leading teams or projects

• 8+ years experience with the US Air Force in cyber operations

• Minimum of 2 years of experience in quality assurance and/or process improvement

• Prior experience working in the National Capital Region

• Exposure to BMC Remedy and its Digital Workplace Catalog

• Prior experience in strategic planning

• Prior experience in policy development

• Strong oral and written communications skills

DESIRED QUALIFICATIONS

• Prior experience working in a commander’s action group (CAG)
• Prior experience developing/maintaining a Service Catalog
• Familiarity with the Headquarters Air Force staff organization
• One or more of the following within 6 months after starting:
  • Continuous Process Improvement certification or executive course
  • Information Technology Infrastructure Library (ITIL) Foundations certification
  • Project Management Professional certification

We are seeking a Commanders Action Group Staff Officer to join our team supporting AFNCR at Joint Base Andrews, MD.

The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Joint Base Andrews, MD
• Type of environment: Office
• Noise level: Medium - High
• Work schedule: day shift Monday - Friday
• Amount of Travel:  Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Citizenship - US

Clearance requirement - Secret

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

WAGE INFORMATION

Target salary range: $110,000 - $128,000.  The salary range displayed is an estimate and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements.  The displayed salary is one component of the total compensation package for employees. 

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.